AVOKE Analytics has the unique ability to provide whole call analytics - business intelligence on the customer experience from the time they first dial your business to the time they hang up.
Your brand equity is built, or diminished, every time a consumer reaches out to your company. Being able to map their experience starting with the IVR and any self-serve applications, through all transfers to internal agents and partners, provides insights available nowhere else. Only AVOKE Analytics can report on the entire end-to-end call experience.
Enable the call center to become a strategic partner to marketing, sales, engineering and more!