Contact center call scoring is a useful training and management tool. By setting contact center standards, you can elevate your contact center performance.
Many industries have pre-made ‘default’ scorecards that can be referenced as a best-practice. Your AVOKE consulting team can help you get started in the right direction.
AVOKE Analytics provides best-in-class call scoring capabilities. Using an intuitive interface you are able to develop customized call scoring programs that suit the specific needs of your business. Only AVOKE Analytics complements this level of detailed knowledge with the visibility across your enterprise, and across the entire call.