The AVOKE Call Browser is a cloud-based solution that records calls in the telecom network and provides analytics in a hosted web application. It transparently records customer experiences from dialing-to-hang-up including your IVR, all transfers, internal call centers and partner sites. The patented BBN software then generates and synthesizes an IVR log together with an automated whole call transcript, and categorizes every call in real time.
The AVOKE Call Browser works seamlessly with all existing cloud or premise contact center systems. Reports and dashboards are updated in real-time. Users can create custom data views and drill-down through any report to listen to whole call recordings.