Knowledge Center

 

Case Studies

Airline

When a major airline needed help uncovering why callers were leaving their IVR prematurely, they chose AVOKE Analytics

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Financial Services

A credit card services division of large financial services company sought to improve contact center efficiencies though technology upgrades.

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White Papers

Maximize Identification Rates in Your IVR

Is evaluating IVR identification and verification (ID&V) success rates worth your time and attention?

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Your Only As Strong As Your Weakest Link

How do we close the gap between how customers experience service delivery and how we manage contact center agents?

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Webcasts

It's Not Your Agents Fault

In this webcast, we address poor customer experiences by analyzing the whole call.

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Your Only As Strong As Your Weakest Link

Understand how customer experience goes beyond your QA system.

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How to Measure and Manage Caller Experience
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