With constant reform and regulation changes in the healthcare industry, now more than ever, consumers are reliant on customer service in these companies to help them successfully navigate complex billing, insurance, and scheduling inquiries. Additionally, competition in the industry is fierce; consumers are no longer loyal to providers for good care alone. Consumers also value a high level of customer service and satisfaction and want their questions answered quickly and accurately. To ensure these expectations are met, centers need to have the right staff and resources available to guarantee a successful customer interaction.
With AVOKE Analytics, you gain the ability to fully capture customer interactions with the IVR, queue, agent, and 3rd party centers. With the whole picture, you can quickly determine which areas need to be addressed to increase caller satisfaction and operational efficiency.