Raytheon’s BBN Technologies announced the unveiling of the new AVOKE® Analytics 4.0 solution at SpeechTek 2012. AVOKE 4.0 was shown for the first time at SpeechTek in NY earlier this week where attendees were able to learn about the new features and functionality.
- AVOKE Call Browser
- End-to-End Call Recording
- IVR Analytics
- Call Flow Analytics
- Call Scoring
- Sensitive Data Removal
- Customer Effort Benchmarking
- Speech Analytics
- IVR Performance
- Transfer Reduction
- Infrastructure Performance
- Call Volume Reduction
- Voice of the Customer
- Customer Multi-Channel Insights
- Business Intelligence
- Process Improvement
- Big Data
- Cloud
- Security
