Dec 10, 2012 12:09:00 PM

Who Are You? A Leading Health Insurance Plan Wants to Know

Posted by Niccole Muraca

Who are you? A Leading Health Insurance Plan Wants to Know
One plan’s experience improving their IVR

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Topics: Customer Experience, Customer Effort, Reducing Transfers, Agent Handle Time, IVR, Call Analytics, ID Success

Oct 2, 2012 8:18:00 AM

AVOKE® Releases New Pilot Program

Posted by Niccole Muraca

Time and performance are critical to your business and with so very little to spend on evaluating process, business and agent issues wouldn’t it be great if there was a solution that could help you do that? Introducing the AVOKE QuickStart Pilot, a 4-6 week program that will show how AVOKE can unveil root cause issues from your calls with very little involvement from you or your team.

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Topics: Customer Effort, Customer Experience, IVR, Call Analytics, QuickStart Pilot, summary analytics

Sep 18, 2012 10:19:00 AM

WEBINAR Heard But Not Seen: Why You Can’t Ignore Your IVR Anymore

Posted by Niccole Muraca

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Topics: Customer Effort, Agent Handling, IVR, Call Analytics

Aug 16, 2012 4:32:00 PM

BBN Technologies Unveils AVOKE Analytics 4.0 @ SpeechTek 2012

Posted by Niccole Muraca

Raytheon’s BBN Technologies announced the unveiling of the new AVOKE® Analytics 4.0 solution at SpeechTek 2012. AVOKE 4.0 was shown for the first time at SpeechTek in NY earlier this week where attendees were able to learn about the new features and functionality.

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Topics: News & Events, Customer Effort, Whole Call Analytics, Data Redaction, Data Exploration

Aug 12, 2012 6:06:00 PM

Bernhard Suhm, Director of Professional Services, Presenting at SpeechTek

Posted by Niccole Muraca

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Topics: News & Events, Customer Effort, Whole Call Analytics, Data Redaction

Mar 19, 2012 8:24:00 AM

A Tale of Two Phone Calls Webcast

Posted by Gregory Keshian

AVOKE Analytics will be presenting at the Multi-Channel Virtual Conference 2012, hosted by CRMXchange.  It will take place March 21-22. You can sign up here for the conference. We will also be hosting a demo of our AVOKE Call Browser product on CRMXchange on Friday, March 23.  

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Topics: News & Events, Customer Experience, Customer Effort, Whole Call Analytics