It Shouldn’t Have To Be So Hard - Proactively Identifying Customer Pain Points Using Whole Call Analytics 

Strategies to standardize business processes for a consistent brand experience and operational savings must be backed up with enterprise governance and analytics.  A large cable provider recently confronted this reality when they observed that one region increased appointment self-service by 20% while the others remained unchanged.

One of the major providers of residential and commercial security systems recently used AVOKE Analytics to reduce transfers. To meet budget objectives, they wanted to realize operational savings and were aware that misroutes in specific skill areas were driving excess transfers.