WEBINAR: Caller Experience Metrics: How to Measure and Manage

Why Taking a Microscope to Your IVR is Critical for Success

Webinar: It’s Not Your Agents’ Fault

Tackling the Pitfalls of Using Live Voice Operators

When Offering an Agent Hurts Your IVR

Hanging Up On Your Customers? Dropped Calls and How Whole Call Recording Can Help

Taking Action on First Call Resolution

Moving the Needle on Satisfaction: Understanding IVR Factors That Influence Customers

Webinar: It Shouldn't Have To Be So Hard...

Roundtable: How VoC Tools Can Improve Customer Experiences

Looking in the Wrong Place? Analytics Uncovers the REAL Problems in Your IVR

I Don’t Think We’re On The Same Page: IVR Governance & Analytics To Assure A Consistent Brand Experience

A Little Data Can Go A Long Way

Webinar: Get the Whole Story by Capturing and Analyzing the Whole Call

Roundtable: Self-Service Solutions That Delight Customers and Reduce Costs

Webinar: New Strategies to Maximize Identification Rates in Your IVR

Is Poor Menu Scripting Driving Excess Transfers?

Raytheon BBN Technologies Awarded the National Medal of Technology and Innovation

Who Are You? A Leading Health Insurance Plan Wants to Know

Joe Alwan, AVOKE VP & GM, Presenting at CRMXchanges' Virtual Conference 11/7 @ 11:30

AVOKE® Releases New Pilot Program

WEBINAR Heard But Not Seen: Why You Can’t Ignore Your IVR Anymore

The IVR Pendulum: Swinging Back And Forth Between Cost Savings And Customer Satisfaction

BBN Technologies Unveils AVOKE Analytics 4.0 @ SpeechTek 2012

Bernhard Suhm, Director of Professional Services, Presenting at SpeechTek

Self-Inflicted Wound; How Customer Communications Increase Call Volume

Raytheon BBN Awarded $5.9 Million to Develop a Foreign-Document Translation System

Raytheon BBN Awarded $2.5 million for Natural Language Research

Getting Screen Pops to Save Agent Handle Time

How to Reduce Call Volume in the Contact Center

AVOKE at the CRMXchange Multi-Channel Conference

A Tale of Two Phone Calls Webcast