May 23, 2013 10:46:00 AM

Roundtable: How VoC Tools Can Improve Customer Experiences

Posted by Niccole Muraca

How VoC Tools Can Improve Customer Experiences

Sponsored By: AVOKE Analytics, KANA, IntelliResponse and ForeSee

May 29th, 2:00 pm EST

There's so much more you can do if you know what your customers and prospects are thinking.

Join AVOKE Analytics Vice President and General Manager, Joe Alwan, as he participates in a roundtable web event with KANA, IntelliResponse and ForeSee. They will discuss how organizations, with the right tools, can listen to customers across multiple communication channels, tie that information back to customer records, and respond in a meaningful way.

Join us and learn how to:

  • Understand a customer conversation and spot problems and opportunities early.
  • Leverage multichannel and multi-device experiences to positively affect the overall customer experience.
  • Queue insights and issues to agents, managers, and systems for appropriate and timely responses.
  • Quantify customer experiences to understand and predict future success.

 Register Now


Topics: Whole Call Analytics, Customer Experience